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Frequently Asked Questions

Answers to your questions about billing

Billing

Payment

What are the different ways I can pay my bill?
Click here to view your bill pay options.
Who is responsible for paying my bill?
As a patient, you are ultimately responsible for all services you receive from the physicians and staff at ADC. For patients who are minors, the guarantor (the person who accompanies the minor) will be responsible for the bill. ADC will be happy to file your insurance for you with your insurance company. ADC will work with each insurance company to help you receive maximum reimbursement on services provided. However, payment for services is still each patient’s responsibility.
How do I know if ADC received my payment?
ADC will not send you a statement if your account has been paid in full. Your cancelled check or the charge on your credit card bill will serve as your receipt for the payment. If you believe that a payment was not applied to your account, call customer service at 512-901-4600.
What is a deductible?
A deductible is the amount you must pay for health care expenses before insurance covers the cost of your care.
Is a deductible the same as a co-payment?
A deductible is not the same thing as a co-payment. A co-payment, or co-pay, is the pre-determined amount that your insurance policy requires you to personally pay for services, in addition to what your insurance will cover.

Insurance

Which insurances plans are accepted by The Austin Diagnostic Clinic?
Click here to view the list of insurance plans ADC accepts.
What charges am I responsible for if I have insurance?
If you have health insurance from one of the insurance companies that ADC is contracted with, you will be responsible for your co-pay, any deductible that your policy has, and for any charges that are not covered by your insurance policy. The exact charges that are not covered will be determined by your insurance company.
What if I don’t have health insurance?
If you do not have insurance, you will be responsible for all charges for your care. Please remember that ADC does not accept all insurances. You may be responsible for all your charges if ADC is not contracted with your insurance.
What is co-insurance?
Co-insurance is the amount of money that your health plan requires you to pay for services after your deductible has been met. Co-insurance is often a percentage. For example, you may be required to pay 20 percent of the charges and your insurance company will pay 80 percent.
Why didn’t my insurance pay for services I received?
You should receive an Explanation of Benefits from your insurance company that should explain why they did not pay for certain services. Two of the most common reasons that your insurance does not pay for services are

  1. You have not met your deductible;
  2. Services that you received are not covered by your policy. Always check with your insurance company if you have questions about what services they did or did not pay for.

Statements

Why did I receive a separate bill from the lab, hospital, and from ADC?
Though we share the same building, North Austin Medical Center (St. David’s – HCA) is a separate company from ADC. When you are hospitalized, the hospital will bill you separately for your hospital charges. In addition, many times services that are provided in the hospital or at an imaging center also have physician charges associated with the services. In those instances you may get a bill from both the hospital or the imaging center, as well as a bill from your ADC physicians for services they provided as part of your care. You may also receive services from non-ADC physicians (such as anesthesiologists) if you have surgery in the ADC surgery center or at a hospital. ADC provides a wide range of laboratory services for our patients, but sometimes certain tests are sent to another laboratory or health care facility for processing. This may result in the patient receiving a bill for the services provided by other facilities.
What are non-covered services and why must I pay them?
In many situations, non-covered services are services that may be important to your health, but are services that your insurance does not pay for based on your policy. In other instances, they may be services that are considered experimental or cosmetic in nature and are not paid for by your policy. Check with your insurance company to find out what services are not covered by your policy.
Where can I get an itemized bill?
Call The Austin Diagnostic Clinic Customer Service Department at 512-901-4600 to request an itemized bill.
Why does my statement have a balance forward amount?
After you receive services from The Austin Diagnostic Clinic, you will receive a statement for those services if you did not pay your bill in full. If the services are not paid in full within 30 days, your next statement will show a balance forward amount.
I received a statement for “estimated charges.” What are “estimated charges?”
Estimated charges are the charges we believe you will incur, based on the surgical procedure you are scheduled for. If the surgeon must do other things during the surgery, the final charges may be different. This estimate also does not include charges that are not provided by ADC (such as anesthesiology or pathology charges). Those charges will be billed separately by the party providing the service. For all services that are part of surgery, the portion that you are personally responsible for may differ once your insurance processes your claim.


Not all appointments are available to cancel. If the appointment is within 48 hours, we ask that you call the office to cancel. This allows us to accommodate other patients in a timely manner.

How soon can I expect my lab results to appear?
Most lab results will be available 96 hours after they are processed by the lab.  This will allow your physician to review the results before sending them through the portal.
How soon can I expect a response to an “Ask the Nurse” message?
Your doctor’s office will make every effort to respond to your messages within 24 hours, except weekends and holidays. If you need to speak with your doctor’s office sooner, call the office directly. MyADC is not for urgent matters. Call “911” if your concern is urgent.
My appointment shows 10am but I was told to show up 30 minutes early. When should I arrive?
Your doctor’s office may ask you to arrive up to 30 minutes early so that you can fill our preliminary paperwork, diagnostic testing, preparatory steps or labs prior to your exam. If you are not sure when to arrive for your appointment, call your doctor’s office or use the Ask a Nurse feature at least 24 to 48 hours in advance.