Pediatrics Office Policies

Appointments

Patients are seen by appointment during our office hours. Notify us if you will be late. You may be asked to reschedule.

New patients should arrive 30 minutes early to register as a patient and fill out paperwork. To save time, fill out new patient forms and bring with you.

Bring your insurance card with you to each visit and notify us of any changes in your address, phone number, and/or insurance information.

Telephone Calls and After-Hours Triage Calls

Because routine questions are best answered by your primary doctor, please call us during regular business hours (8:00 am to 5:00 pm). All calls are handled on a triage basis, with the most acute patient being called first. There is a 2-hour turnaround time on all calls received.  Emergency calls will be handled immediately, 24 hours a day, seven days a week. Please note, phone calls received after midnight will incur a $25.00 after-hours charge.   

Cancellations

Let us know at least 24 hours in advance if you will not be able to make your scheduled appointment.

After Hours

Pediatric after hours services are available at our EasyCare clinic.

Form Fees

We charge for the following forms:

  • Copy of Immunization Record (outside of a well check)
  • Copy of Medical Records
  • Completion of Health Forms (outside of a well check)
  • Prescription re-writes for ADD medications

Payment for Services

All co-pays are due at the time of service. Payments for non-covered services are due at the time of your visit unless prior arrangements have been made.

If you have any billing questions, contact Business Services.