×

Patient Rights

As a patient of The Austin Diagnostic Clinic to have the right to:

  • Considerate and respectful treatment from all staff members of the Clinic.
  • Information you can understand on your condition, treatment and progress.
  • Refuse of treatment to the extent permitted by law, and the right to be informed of the alternatives and consequences of refusing treatment.
  • Expect reasonable confidentiality of all records and communication about your medical care.
  • Request a copy of your medical records.
  • Request an explanation of your bill.
  • Know if your physicians wish to include clinical research (such as the use of a new drug) as a part of your care, and you have the right to refuse to participate in such research.

Response time

An ADC representative will respond to online messages in a reasonable amount of time. This will usually be within 24 hours during the normal work week and by Monday morning for those messages sent Friday, Saturday or Sunday.

Complaints

Complaints about physicians as well as other licensees and registrants of the Texas Medical Board, including physician assistants, may be reported for investigations at the following address:

Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, TX 78768-2018

Call one of the number below for help in filing a complaint.

Customer Service Phone: (512) 305-7030 (Outside Texas)
Customer Service Phone: (800) 248-4062 (Texas only)
Customer Service E-mail: verifcic@tmb.state.tx.us

For more information please visit the Texas Medical Board website.

Aviso Sobre Las Quejas

Las quejas sobre médicos, así como sobre otras professionales acreditados e inscritos en la Junta de Examinadores Médicos del Estado de Texas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugía, se pueden presentar en la siguiente dirección para ser investigadas:

Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, Texas 78768-2018

Si necesita ayuda para presentar una queja, llame al

Customer Service Phone: (512) 305-7030 (Outside Texas)
Customer Service Phone: (800) 248-4062 (Texas only)
Customer Service E-mail: verifcic@tmb.state.tx.us

Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us.