Neurology Office Policies


Our offices are open Monday through Friday from 8:00 am to 5:00 pm. To schedule an appointment please call 512/901-4011. Returning patients have the option to make a secure, online appointment request using MyADC.

Changing Doctors

There are many unique issues involved in the care of people with neurological conditions. Our neurologists believe it is in your best interest to be treated by one member of our section. Changing from one ADC neurologist to another will be
considered on a case by case basis. If the doctor is ill or detained by an emergency, we will make every effort to call and reschedule your visit. If you arrive for your appointment and your doctor has been delayed, you may choose to wait or reschedule.


Please call the office 24 hours in advance if you are unable to keep your appointment, or if you will be late. If you arrive more than 10 minutes late, we will do our best to accommodate you, however you may be asked to reschedule.

First Visit

If you are a new patient to our practice, we ask that you arrive 15 minutes early to complete our new patient information form. Please answer all the
questions in detail.

Telephone policy

If you have any questions concerning your neurological condition, treatment or medication, please contact our office Monday through Friday from 8:00 am to 4:00 pm.

Prescription refills

If you need a medication refill, please call your pharmacy during weekdays Monday through Thursday, prior to 3:00 pm. In order to ensure your safety, prescriptions for narcotics will not be filled after hours or on weekends.

Emergency care

If you feel that a problem is urgent, call our office. Your call will be returned as soon as possible. If your problem cannot wait, call “911” or go to a hospital emergency room. Your doctor or the on-call doctor will be notified by the emergency room staff.

Payment for services

Payment for services is expected at the time of the visit. If you have questions concerning your bill, please contact the ADC Business Office.


For office consultations and return visits, we will be happy to provide you with a paid receipt which contains the information necessary to your insurance company. If you need assistance in filing a claim, our staff will be happy to help you. Please direct any questions or complaints regarding your insurance coverage to your insurance carrier.
Some insurance plans require a referral authorization form from your primary care doctor. If you do not have the referral form with you, full payment will be due at the time of service, or you can reschedule the appointment.