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Family Practice office policies

Office Hours and Appointments

Our office is open Monday through Friday from 8am to 5pm.

Established patients may choose to request an appointment using MyADC, ADC’s secure online appointment system.

If you are a new patient, we need you to arrive 20 minutes early to complete the necessary registration information. You need to bring your insurance card and identification with you to each visit and notify us of any changes in your address, phone number and insurance information.

Patients should bring all medications (prescription and over-the-counter) to each visit.

Cancellations

Call if you are unable to keep your appointment or if you are going to be late. If you are late, you may be asked to reschedule.

Prescription Refill

If you have any questions concerning your condition, treatment or medications, please call your physician’s office. If you need a medication refill, call your pharmacy Monday through Friday, before 3pm. It may take 24 hours to refill your prescription. If your refill is urgent, call our offices.  Please note – a new refill policy will take effect August 1, 2013. Read it here.

Payment for Services

All co-pays are due before seeing your physician. Payments for other services are expected at the time of service unless prior arrangements have been made. If you have any questions, contact our Business Services department.

We can provide you with a paid receipt which contains all the necessary information required by your insurance company.

Referrals

Most managed care plans require a referral from your primary care provider before making an appointment with a specialist. Referral authorizations may take 48-72 hours to process, so please contact our offices as soon as you know you need a referral.