Chronic Care Management Q & A

The ADC Chronic Care Management program manager Crystal Chandler has compiled a list of questions that may help you decide whether CCM is a good fit for you.

Q: What is the Chronic Care Management program?

A: As we get older there is an increase in the number of medications that we take and the amount of medical conditions that we have which puts us at higher risk of getting ill. The CCM program is designed to reduce complications and hospitalizations that are more frequent for patients with multiple medical issues. You typically only see your primary doctor in the office 2 or 3 times per year which makes it hard to monitor your health status between office visits. With the CCM program, you will have a care coordinator from your doctor’s office who will contact you every month to review your health needs. They will work with you to create a plan of care and to set goals that will lead to better health. This enhanced communication between you and your healthcare team will help to improve the quality of your medical care.

Q: Who qualifies for the CCM program?

A: Any patient with 2 or more chronic conditions

Q: How can the CCM program benefit you?

A: CCM services include

  • Contact from physician or clinical staff between office visits to assess your health care needs, answer any questions, and educate you and/or your caregiver
  • Detailed reviewing and updating of your medication list on a regular basis
  • Development of a personal plan of care with achievable goals
  • Reminders about preventive services that are needed
  • Access to care 24 hours a day, 7 days a week
  • Prompt follow up after you are discharged from the hospital
  • Coordination of care with your specialists, home health, or others who are involved in your healthcare

Q: What do you need to do to enroll?

A: Discuss with your physician at an office visit and sign the CCM Patient Consent form. Only one physician can provide these services for you each month.

Q: Will you have to pay anything to be enrolled in the CCM program?

A: Your insurance only covers 80% so you will pay a co-pay of around $8-9 per month for this service. If you have supplemental insurance, your co-pay may be covered by them. Please keep in mind that the goal of this program is to prevent unnecessary complications or hospitalizations which can be very costly to you. We hope that the long-term benefits provided to you by the CCM program will more than make up for the monthly charge.

Q: Can you stop CCM services at any time?

A: Yes, you can revoke services at any time by contacting your physician’s office. This revocation will take effect at the end of the current calendar month.

Q: What else do you need to know?

A: We know life is busy and taking care of your health is not always easy. With this program we will make you a priority and help you stay on top of everything with important reminders and suggestions. We are available to assist you any time you need us and will work together to improve your overall health.

You may contact the CCM program manager, at (512) 901-4468 with any questions.