The results are in!  We are very proud of the 1st Quarter STAR Award winners for 2017!

  • STAR department: Pharmacy:  Always greet patients when they walk in the door, and seem so happy to be at work! Could you meet two better employees who exemplify customer service any better?  Kristi and Natalie are always kind and professional in all their interactions
  • STAR Provider: Wendy Cutler, MD, OB/GYN: Dr. Cutler is always willing to work patients in, she takes the time to explain things to patients so that they understand the type of care that they need, or what is going on with them. She makes them feel like they are the only patient at that time. It doesn’t matter how many patients she has to see, who she has to deliver, or how many surgeries she has booked, she always takes the time to answer questions and find solutions for staff and patients. When she has to work in surgeries, she will come in and work on her half day off, or post call days to see the patients she couldn’t on those surgery days. She is always willing to find somewhere in her busy schedule to work a patient in.  She is respected by all of her peers and staff and she also respects each one of them.  She makes sure to say thank you to anyone and all who have helped her out for the day and she makes you feel appreciated. Even on days she has been on call she still has a positive attitude.
  • STAR Leader: Crystal Cherico, RN, Internal Medicine and Travel Clinic Supervisor: She’s been going above and beyond in helping with the Enli Care Manager upgrade! She worked tirelessly to put together extensive training materials for the new workflows and the upgraded tool. She also jumped in as trainer on the fly in classroom training and did an amazing job. She’s always got a great attitude and has been a pleasure to work with!
  • STAR Team Member:  Cindy Jenkins, Business Associate, Menopause & Osteoporosis Center: This employee always has a positive attitude, a smile and great rapor with patients. She goes out of her way to provide all the help she can and will reach out to others if needed.


Congratulations to the ADC STAR award winners for the 4th Quarter 2016.

We’ve included their names along with a quote as to why they were chosen.

  • STAR Department ITSS:  They are all so friendly and very helpful – you don’t get the typical answers from years ago – they listen to what your problem is and then try to resolve.
  • STAR Provider Matthew Pearson, MD, Urology:  Dr. Pearson continually and consistently provides exceptional care for his patient’s. He works long hours, often contacting patient’s after hours. He makes sure each and every patient is comfortable and understands their plan of care. He is also a wonderful doctor to work for.  Constantly spoiling his staff.
  • STAR Team Member Crystal Phelps, Business Associate: Crystal  is a valued employee and has worked for ADC for 11 years!! Crystal is a very hard worker and extremly knowledgable of her position, the patients love her. She’s kind, courteous and goes above and beyond. Crystal always completes tasks that are assigned in a timely manner and she’s always willing to help out where ever needed.
  • STAR Leader Cecilia Calvery, Purchasing: An exceedingly adamant professional who displays patience, fairness and impartiality when dealing with subordinates and others on a daily basis. (not pictured)

What is the STAR Award?

The ADC STAR Award is based on the acronym for Superior – Teamwork – Attitude – Respect.  These are traits to which all ADC team members and physicians aspire.  Each quarter, everyone at ADC is asked to nominate a person or department who represents the best of these traits and goes above and beyond in their work. We are so proud of each person recognized here in the third quarter of 2016.

Our first two winners are the dynamic nurse and physician duo in Ob/Gyn at ADC’s North Clinic.

ADC STAR Winners Kaitlin Murphee and Dr. Kiran Mechineni, Ob/Gyn, The Austin Diagnostic Clinic

The Department of the Quarter is the Urology department at ADC North!

ADC Urology wins department of the third quarter 2016

Our Leader of the Quarter is Business Associate Supervisor for Cardiology, Pulmonary, Gastroenterology and Allergy, Brian White.

Brian White, STAR leader of the 3rd Qtr, 2016


What is the STAR Award?

The ADC STAR Award is based on the acronym for Superior – Teamwork – Attitude – Respect.  These are traits to which all ADC team members and physicians aspire.  Each quarter, everyone at ADC is asked to nominate a person or department who represents the best of these traits and goes above and beyond in their work. We are so proud of each person recognized here in the second quarter of 2016.


ASC STAR department of 2nd Quarter

ADC Ambulatory Surgery is the 2016 STAR Department of the 2nd Quarter

Dr. Gutierrez Schieffer STAR winner 2nd quarter

Dr. Gutierrez-Schieffer, Ob/Gyn, 2016 STAR doctor of the 2nd Quarter


Lindsey Hay, Imaging, 2nd Qtr STAR winner

Lindsey Hay, Imaging, 2016 STAR Employee of the 2nd Quarter

Pat Glenn, HIM, 2nd qtr 2016 winner

Pat Glenn, Medical Records Director, 2016 STAR Leader of the 2nd Quarter

What is the STAR Award?

The ADC STAR Award is based on the acronym for Superior – Teamwork – Attitude – Respect.  These are traits to which all ADC team members and physicians aspire.  Each quarter, everyone at ADC is asked to nominate a person or department who represents the best of these traits and goes above and beyond in their work. We are so proud of each person recognized here in the first quarter of 2016.

STAR Team Member Ben Monnier 1st Quarter 2016

We love sharing good news about our wonderful ADC Team Members! Congratulations to Ben Monnier with ADC’s Facilities Management for winning the STAR Team Member of the 1st Quarter.   Ben is a Maintenance Technician in the ADC Purchasing Department.  Ben is always positive and helpful and goes the extra mile to get the job done!  Thank you Ben for your dedication to your colleagues and our patients.

STAR Award - Department- 1st Quarter 2016

The STAR Department award goes to the Facilities/Purchasing Department who oversee the day-to day maintenance, mail runs and supplies for all ADC facilities.

Lyn Hamp STAR Leader 2016, 1st quarter

Lyn Hamp, RN is the Practice Manager for several departments and has been with ADC for 21 years!


STAR Provider 1st quarter 2016 Dr. Thomas Brown

Finally, Dr. Thomas Brown, ADC General Surgeon received the STAR Provider of the 1st quarter award.

Congratulations to all the winners!

Jeff Selby, ADC Purchasing

Jeff Selby, who works in ADC’s Purchasing department, was recognized for his military service at a recent Round Rock Express game. Despite a possible tropical storm bearing down on the field, the ceremony proceeded. Sergeant Jeff Selby served in the U.S. Army in Germany and for two tours of duty in Saudi Arabia, Kuwait.

He was a Unit Supply Sergeant in Saudi Arabia during Operation Desert Shield and Desert Storm from September 1990 through May 1991. Early in his career Sergeant Selby earned the parachutist’s badge becoming an airborne paratrooper. He is a recipient of the Army Commendation Award, National Defense Service Award, Southwest Asia Service Medal, 2 Bronze Stars and the Kuwait Liberation Medal.

Sergeant Selby played an integral role in the liberation of Kuwait, helping to drive out the Iraqi Army when it invaded in 1990. His dedicated service, commitment to duty and valor is in keeping with the finest traditions of the United States Military.

Thank you Jeff for your service!  Happy 4th of July!


Cathy Axelsson Clinical SupervisorMeet Cathy Axelsson, Clinical Supervisor

What departments are you responsible for and how many staff members do you supervise?

I am responsible for Easy Care and Family Practice at Circle C. I currently supervise 14 employees.

What are your goals for your department?

One of our goals is to streamline processes and establish policies in EasyCare to maximize the workflow. The Cedar Bend EasyCare Clinical Supervisor, Erin Nedbalek, and I have worked on a variety of policies to provide standardization between our two locations as well as create a more efficient workflow.

Tell us about your education and/or any special training you have had.

I graduated in 2003 from the University of Oklahoma with my Bachelors of Science in Nursing. BOOMER SOONER!  I have worked as a Neonatal Intensive Care Nurse for ten years prior to joining ADC in 2012.

What do you like about working at ADC?

I really enjoy working as part of a team. I feel that my staff has a strong work ethic and are truly committed to helping patients receive the best possible care during their visit at ADC.

Tell us a little more about yourself.

My father was in the military so I grew up all over the US, but spent the majority of my childhood in the Panama Canal Zone in Panama. My husband, Par, and I moved to Austin from Orlando, FL four years ago. Since moving to Austin our family has grown by two. We have a daughter, Sophia, that is 3 years old and a son, Mateo, that is a year old. My husband and I love to travel. Each July we make a trip to my husband’s home country of Sweden in order to escape the summer heat.

Who has influenced you the most? How did they do it?

I have been most influenced by my older brother, Guillermo.  My brother is seven years older and has always been a role model for me and my younger siblings.  He always helped us with our school work and showed us the importance of obtaining a higher education. He was the first member of my large, extended family to attend and graduate from college.

What is your favorite quote?

“Success is liking yourself, liking what you do and liking how you do it.”
-Maya Angelou

Meet Sheila Macias, Business Supervisor

What departments are you responsible for and how many staff members do you supervise?

I am responsible for providing support for Endocrinology, Surgery, Urology, and Health Risk Management. I currently supervise five Front Desk Business Associates.

What are your goals for your department?

I think communication is key in making any team work.  I hope each team member is able to speak to me openly about any concerns or suggestions they may have to make our sections run smoothly. Teamwork benefits more than the Clinic.  Knowing we can rely on each other makes work not feel like “work.” We spend most of our day together five days a week, so this is our second family! Right now, we are working on getting everyone cross-trained to provide front desk support for each one of our four departments. Although each team member takes ownership of her particular area, it’s nice to know that if we are ever down one person, another team member is willing and able to step up and help out.

Tell us about your education and/or any special training you’ve had.

I attended the University of Colorado in Colorado Springs. I received both Leadership and Management Training at my last employment, as a Financial Services Supervisor. I was responsible for 12 to 21 people, collecting on past due accounts at a call center. During my time there, I also assisted the Human Resources Department with the Training and Recruiting of new employees. For a little over a year, I was responsible for posting new job openings online, attending job fairs, reviewing and rating resumes, conducting telephone interviews and in-person interviews, as well as providing some of the New Hire and Supplemental Training.

What do you like about working at ADC?

I love working with the patients. It’s really neat that our departments offer continuity of care.  I love that we get to know them and they get to know us by name. I have patients that go see their providers in another department and come in to our section just to say, “Hi!” It’s also nice to have a supportive group of people to work with, from the doctors, nurses, medical assistants, office managers and business staff.

Tell us a little more about yourself.

I was born in Manila, Philippines. I was just a little girl when we immigrated to the U.S. I grew up in Colorado Springs, Colorado. When I was 21 years old, my family and I relocated to Southern California. My family and I have considered Austin our home now for almost five years. I miss California, but I love Austin!

Who is your hero and why?

My Mom, Linda Marqueses, is and always will be my hero! If I became half the woman she is, I would be so grateful and my children would be so blessed! She has the most generous heart and would do anything for her family. I thank God every single day for blessing me with a such a loving, strong and smart woman for a mom.

What is your favorite quote/saying?

Whatever you do, work at it with all your heart…” Colossians 3:23

What is the most recent movie/book that you’ve seen/read?

I just saw Avengers: The Age of Ultron over the weekend with the family. I picked up the book, “Room” but have yet to finish page one. By the way, I have 4 kids.

Share with us a fun experience you’ve had recently.

I tried snowboarding recently. It was fun, but I think I will stick to skiing!

Andy Dettling ADC Call Center ManagerADC welcomes our newest leader: Andy Dettling, Call Center Manager

What is your title and how many staff members will you oversee?

I am the Call Center Manager.  I have three supervisors and twenty seven agents reporting to me.

What is the scope of your position?

I am responsible for the overall operation of the Call Center (formerly Centralized Scheduling and PBX) which includes the primary functions of scheduling patient appointments, MyADC services for patients whose accounts have been activated, paging services and answering general questions for patients, staff and providers.  In addition, I am responsible for improving the quality and efficiency of the call center so it may become an effective resource for all specialties. Our goal is to be the primary point of contact for all patients, staff and providers for ADC.

Tell us about your education or special training you have had to get you where you are today?

I have a B.S in Business Information Systems.  I also have over thirty years of management experience and training in Six Sigma methodology.

Where did you work before and what brought you to ADC/Austin?

My primary relevant experience was as the Operations Manager for Customer Assistance in the General Motors call center.  There I supervised a team of twenty three Team Leads and over 250 agents.  I came to ADC because I was excited about the challenges and the growth potential.

What are your first 90 day goals for you or your department?

The first half of that time, I will be focused performing an intensive analysis of systems, processes, policies and personnel in the call center.  Based off that analysis, I will be able to formulate an effective action plan that will set us on the path toward improvement.  The second half will be devoted to implementing changes designed support the improvements we will achieve.  After all, you don’t start building a house without first building a solid foundation.

How do you like to spend your leisure time  – any favorite hobbies or special interests?

I have overcome my golf addiction…at least for now.  I also have played guitar since seventh grade (which is more years than I care to count).  I play many styles, but I’m an electric blues player at heart (Clapton, SRV).  My other passion is cooking.  I enjoy cooking Italian, but I also make a mean Sauerbraten and have been known to smoke the occasional brisket or pork shoulder.

If you were stranded on an island what three things would you bring with you?

A guitar, a grill and my wife.

A little bit more about Andrew:

I was born and raised in Queens, NY and moved to Long Island after I was married.  We came to Austin sixteen years ago.  I have been married for thirty years to the only woman crazy enough to put up with me that long.  I have two daughters.  My oldest is a video game developer for Battlecry Studios here in Austin.  My youngest is currently in Cincinnatti working on her Masters in Architecture.  My only “child” now is my dog and we have spoiled him rotten.  Finally, I just would like to say that I am honored to have been selected to join the ADC team.  Everyone I have met has gone out of their way to make me feel welcome.  That says a lot about the core values of an organization and I’m glad to be a part of the team.

Amy Sears, ADC Imaging DirectorMeet Amy Sears, Director of Imaging Services

What departments are you responsible for and how many staff do you manage?
I manage 27 employees at Bone Densitometry North, Echocardiography, Imaging Center, and Imaging at Cedar Bend, Circle C, and North clinics.

Tell us about your education and/or any special training that you have had.
I received my Radiology training in the Army. I was in the Army Reserves for 8 years. I completed my Bachelor’s of Science in Radiologic Science at Midwestern State University.

What are your goals for your department?
My goal is to facilitate an environment rich in communication, team work, exceptional customer service, and stewardship.

Tell us a little about you. What do you enjoy doing in your spare time?
I have a blended family with 5 children ages 7, 8, 10, 11, and 17. I enjoy weight lifting, my pets, reading, crafting, live music, spending time with family, and cruising on my Harley!

What do you like about working at ADC?
I love the longevity of the staff. This speaks highly of the ADC culture and their commitment to their team. I also love that I have inherited a team of technologists and business associates that are highly competent and dedicated to the organization, patients, and physicians they serve. I am really excited to be a part of the ADC family!

What is your favorite quote?
“You have brains in your head. Feet in your shoes. You can steer yourself any direction you choose.” – Dr. Seuss

Paula Vassaur ADC Meaningful Use Program ManagerMeet Paula Vassaur, Meaningful Use Program Manager

As Meaningful Use Program Manager, I am accountable to the coordination and oversight of all stages of ADC’s Meaningful Use (MU) Program across our eligible provider population.

I have been in Austin for almost 20 years. So, this is home to me now, but I spent most of my childhood in Copperas Cove, Texas before moving to Waco in high school.

I have been a nurse for 12 years, and I received a Masters of Science in Nursing (MSN) in Health Systems Leadership last Spring. Although I loved patient care, I have spent the majority of my nursing career as a consultant in informatics and cultural transformation which has also been very rewarding work.

What I like most about ADC is the potential for growth in this organization, and I believe it is already heading in a really good direction. I look forward to being a part of that journey!

My short term goals are focused on building a solid foundation with the Meaningful Use Program and providing clarity and guidance around the complicated and ambiguous CMS requirements. A long term goal that I have for ADC ties into what I said in the last answer. I think there are a lot of people here that are very committed to the clinic and want it to continue to improve and thrive in our community.

I don’t really have just one specific philosophy that guides me although I do appreciate that about others. I think I have just always relied on my instincts to know what to do in work and in life, and it has served me well so far. At the end of the day, if I feel I have made a difference, big or small, I am good with that.

The one thing I would want others to know is that I want to be seen as a resource to everyone. Meaningful Use branches across so much of what the providers and staff do in the clinics and therefore so does my job. I want to be seen as someone that can be counted on to address questions and provide support in working through issues that arise.

My favorite things to do involve all of what makes living in Austin and this area of Texas so great like seeing live music or running on Town Lake (or Lady Bird Lake as they call it now). When I can find time for it, I really love to do Bikram yoga for exercise. The most important thing that ties up most of my time right now is my 9 month old daughter. So, these other activities are pretty rare occurrences these days.

Francie Wampler ADC Practice Manager Cedar BendMeet Francie Wampler, Cedar Bend Practice Manager

What is your title? Practice Manager at Cedar Bend overseeing Family Practice and Pediatrics

Where is your hometown? Burden, Kansas If you blink driving through there you will miss it.

Brief overview of your education/special training: I graduated from Newman University in Wichita, Kansas. I have been a nurse for over 20 years, 18 of those have been in the clinic setting.

What has been your favorite thing about being at ADC or in Austin so far? I am enjoying getting acquainted with all of the wonderful staff at ADC. I am thankful to call Austin my home and love everything but the traffic!

Do you have a work or personal philosophy? Work hard, play hard

What is the one thing you want people to know about you? I am a huge Jayhawk basketball fan and I love to run!

What do you like to do outside of ADC? I love to hike and run with my dog. Most of my time is spent supporting my kids in their endeavors.

If you were stranded on a deserted island, what 3 things would you bring? My family, my dog and Diet Pepsi

Do you have a favorite movie or book that you have seen or are looking forward to seeing soon? My family and I just went to see American Sniper and it was great!

Michael Ayala ADC IT ManagerMichael oversees 9 associates in Networking, Telecom, Desktop, Help Desk

I am responsible for the ongoing operation and support of all IT infrastructure, including networking, telephone, servers, storage, field services, and help desk. Support for the department, ensuring that processes are in place across the department to proactively monitor and address issues while also responding to and escalating reported issues.

Where is your hometown? I moved here from Chicago this past December and I currently reside in Austin.

Give us an overview of your education or special training: I achieved my Bachelor’s Degree in Computer Science from Aurora University and my MBA from Keller Graduate School of Management.

What has been your favorite thing about ADC/Austin so far? One of the favorite things about being at ADC is the associates. Everyone here has been very welcoming and that means a lot since I am new to the organization and Austin.

What are your goals for your department? Some of the goals I have for my department are as follows:
a. Develop New Procedures and Standards within IT Infrastructure
b. Develop Statistics for Transparency, Accountability and Results
c. Develop SLA (Service Level Agreement)
d. Develop New Project Management Procedures
e. Develop New Documentation Procedures & Standards
f. Develop a Process to Reduce IT Infrastructure Costs
g. Develop Standard Communication Process to Users
h. Associate Development & Training

Do you have a work or personal philosophy? My personal philosophy: Anything is possible if you put your mind to it.

What is the one thing you want people to know about you? I am a huge baseball fan and my favorite team is the New York Yankees! I also play semi-pro baseball for a Toronto Blue Jays affiliate.

What is your favorite movie? My favorite movie is Star Wars and looking forward to the new movie coming out in December.

Annual Service Pin ceremony celebrates staff and physicians

Every year ADC celebrates the dedication of our staff members with a Service Pin Ceremony recognizing those individuals with 5, 10, 15, 20, 25 , 30  and more years of service.   This year  a total of  76 staff and physicians bring a combined 1140 years of experience to our Clinic!   18 of these individuals have been with ADC since our main clinic was located at 34th Street.   Each person brings their unique talent and perspective to ADC which contributes to our success.   We are fortunate to have such an amazing group of people at ADC.   There are no words to thank them for their contributions and loyalty these many years.

This year staff members were treated to the sounds of the Parmer Hill String Band.  The band comprised of ADC neurologists Dr. Patrick Nolan and Dr. Greg Thaera, with neurology staff members Andrea Tomlinson, Michael Perrill, Donald Price and Josh Kagan rounding out the group.

Parmer Hill String Band

Parmer Hill String Band

Of special note, Dr. Robert Emerson, celebrates 40 years as a pulmonary specialist!  He has been caring for Central Texans since joining the Clinic in 1974.

Dr. Emerson and wife

Dr. Emerson and wife


30 Year Recipients

25 Year Recipients

25 & 30 year Pin recipients

30 & 25 year Pin recipients, Karen King and Andrea Tomlinson

20 Year Recipients

  • Dorothy Brady, Pediatrics
  • Lyn Hamp, Ob/Gyn
  • Diane Garza, MD, Pediatrics
  • Marilyn Edmonds, Medical Records
  • Carol Pinkard, Communications
  • Leslie Jackson, Pediatrics
20 Year pin  recipients

20 Year pin recipients Carol Pinkard and Lyn Hamp with CEO Dr. Salman

15 Year Recipients

15 Year Pin Recipients

15 Year Pin Recipients Amanda Persley, Gloria Perez, Linda Foster and Pat Bahlmann

10 Year Recipients

10 year Pin recipients

10 year Pin recipients

5 Year Recipients

  • Kakoli Banerjee, MD, Internal Medicine
  • Jenna Grubman, ASC
  • Paola Van Der Vliet, Menopause
  • Janell Arms, Allergy
  • Allison Devine, MD, Ob/Gyn
  • Josephine Elliott, ENT
  • Jessica Kuiken, Business Office
  • Amanda Moore, Business Office
  • Chandra Vandry, Allergy
  • Nancy Eisen, DO, Family Practice
  • Gina Gonzales, Pediatrics
  • Vanessa McElroy, Women’s Imaging Center
  • Bhumika Patel, Imaging
  • Tara Prestridge, Triage
  • Diedre Price, Dermatology
  • Keisha Diaz, Women’s Imaging Center
  • Amanda Hammer, Pediatrics
  • Lisa Hartness, Internal Medicine
  • Daniel Howard, MD, Pediatrics
  • Paula Laubach, Imaging
  • Rachel Nobles, ENT
  • Kevin Osgood, MD, Rheumatology
  • Emely Villegas, Podiatry
  • Cindy Wasser, OD, Ophthalmology
  • Brian White, Allergy
  • Angela Puddicombe, ASC
  • Vishal Kancherla, DO, Physical Medicine and Rehabilitation
  • Carol McManus, Ophthalmology
  • Ellen Andrew, Medical Staff and Contracting
  • Richard Bryarly, MD, ENT
  • Jan Rinehart, Cardiology
  • Danielle SMith, Dermatology
  • Julie Casas, Business Office
  • Brandi Chalman, Physical Medicine and Rehabilitation
  • Andi Erben, Imaging
  • Michael Perrill, Neurology
  • Jeffrey Selby, Purchasing
  • Howard Baade, EasyCare
  • Farheen Yousuf, MD, Endocrinology
  • Betssi Ochoa, Pediatrics
  • Kimberly Roche-Green, Pediatrics
  • Jessica Hernandez, EasyCare
ADC 5 year Pin Recipients

5 year Pin Recipients




ADC names Molly O’Dowd October Leader of the Month

Molly O'Dowd, Practice Manager, The Austin Diagnostic Clinic

Molly O’Dowd

October’s Leader of the Month is Molly O’Dowd, Practice Manager for Circle C, Steiner Ranch, EasyCare at Cedar Bend.

Molly is originally from Houston, TX.   She manages 56 employees at three locations and has been with ADC for 5 months.   She graduated with a Bachelors of Science in Nursing from The University of Texas at Austin.   Molly has worked in various areas in the hospital setting over the past nine years, including Cardiac, Surgical, and Intermediate Care areas.

Returning to Austin

Since moving back to Austin about a year and a half ago, she has enjoyed getting to know the city again. She noted there have been many changes since she left 8 years ago.  “I love Austin! I think it’s an amazing city with a variety of culture, food, music, and outdoor activities. I also love being close to my family again. It’s great to be back in Texas!”

As practice manager Molly meets more people every day.  She says everyone has been very helpful and welcoming and is looking forward to working with these amazing teams.   Additionally, she has received an overwhelming amount of support, help, and kindness since joining ADC.

Outside of ADC

In her spare time, Molly loves to travel and spend time with her family.  She recently visited The Berkshires in New England and said it was amazing to experience a true fall season.  “The colors were beautiful and the food was delicious!”

Jackie Guardado, Sept 2014 Staff member of the month at The Austin Diagnostic Clinic


Imaging Center front desk staff member goes above and beyond for patients

Congratulations to ADC Staff Member of the Month, Jacklyn Guardado!

Her co-workers had some great things to say about her including this, “Jackie goes out of her way every day to provide our patients with superb service and always takes the greatest care in ensuring accuracy when scheduling patients.”

“Jacky is a wonderful person to work around.  She is always helpful to the patient, techs and doctors.   She welcomes all the patients, who say they like to come back because of her hard working nature.”

“Jackie is always willing to help. When I need help with a pt’s info or insurance, she never says no. When dealing with pt’s arriving for exams, she never gets upset or overwhelmed. She is a pleasure to work with.”

“She really cares about the patients and the staff.  She takes on extra tasks without complaining.  She greets the patients with a smile even if she is having a bad day.  She is a team player and goes our of her way to make sure the orders are correct and everyone is on the same page. “

We appreciate Jackie’s hard work and dedication to ADC and for the patients at the Imaging Center.

My Le, ADC Practice Manager

My Le

Each month ADC recognizes a manager or leader who makes an impact at ADC.  For September 2014, ADC chose My Le.

My was born in Indonesia.  At the age of one month, her family moved to Denver, Colorado where she was raised. She is the Practice Manager for ADC Westlake and is responsible for Dermatology, Endocrinology, Internal Medicine and the Front Desk at that location.  She manages eighteen staff members.

My  graduated from the University of Colorado at Denver in 2002 with her Bachelor’s Degree in Psychology. After that, she received her Real Estate license in 2005 and worked as an Associate Broker for two years while also working in the life insurance industry for six years. My earned her Bachelor of Science Degree in Nursing in 2009.  She has nursing experience in med/surg, hemo/peritoneal dialysis and home health.

As a manager, My enjoys being around the people that she works with. She says it makes coming into work fun. She  enjoys the different personalities that are here and helps them through the challenges that they may face with working at a satellite location and feeling disconnected at times.

“I’m glad I can provide them with support and encouragement when it’s needed,” she said. “I love the people at ADC. That’s ultimately what brought me back two years ago. I also like being able to combine patient care with managing my team.”

When asked what she loved to do, My said, ” I love to eat, so I definitely enjoy dining out. I like to read in my spare time and love spending time with my dog- Lucy and cat- Ricky (who are my babies). I haven’t really been able to explore Austin that much. Back in Colorado, I enjoyed skiing, snowboarding and mountain biking.”

On a further personal note, she would like to enjoy the water activities that Austin has to offer and plans to sign up for swim lessons.  That still hasn’t happened yet since she is terrified of the water, but her goal is to learn before another year passes.  Another goal she has?  To exercise more and learn how to eat healthier.

My loves Austin.  She said it took awhile to get used to the traffic, but says the city is a very laid-back compared to Denver.  She is still trying to adjust to the heat and humidity, but  is happy to be here and definitely glad to call Austin her new home.


Thomas Thrower, CIO, The Austin Diagnostic Clinic

Thomas Thrower, CIO

Information systems is the backbone of  modern medicine – connecting doctors, patients, and services together – and making all this happen behind the scenes is our new Chief Information Officer Thomas Thrower.   Thomas is ADC’s July Leader of the Month.

Born in Detroit, MI, Thrower grew up in the suburbs of Detroit before moving with his family to Akron, OH, where he finished junior high and high school.  He enlisted in the Army right out of high school, and ended up being stationed at Ft. Hood, TX, which led to his subsequent enrollment at what was then called Southwest Texas State in San Marcos. After graduating from college He worked in Houston, TX for 20 years before moving to upstate NY and then to Austin.

Thomas holds a BBA in Computer Information Systems from Texas State University.  Recently he has benefited from a number of leadership development programs, including a comprehensive symposium titled Leading Transformational Change.  Thrower joined ADC in May 2014 as CIO to oversee ADC’s Managed Information Systems and Health Information Management.   He currently supervises 45 staff members.

About working at ADC

“I feel privileged to be here and leading such a fine group of associates in both HIM and MIS,” Thrower said. “I take my role very seriously and know that the things I do (or don’t do) will impact not only my success but the success of others who are following my lead. Likewise, I know that the success of ADC will never be based on the contribution of a single individual, and as such will work hard to enable each individual across my teams to maximize their collective contributions.”

In the short time that Thrower has been here, he says that everybody has welcomed him as a new member of the team.  He loves the people at ADC.  He says there is a very high level of commitment to the growth and continued success of the organization, and everybody he has encountered appears willing to embrace necessary changes as the Clinic navigates healthcare reform and transformation in the United States.  One of his many professional goals will be to help find innovative ways utilizing technology to better connect healthcare in the community, both within ADC and through potential partnerships in the region.

The outdoors and Austin

Thrower says he feels he has had his share of fun this year, with trips to Vancouver, BC and through both Yellowstone and Grand Teton National Parks. He’ll spend the rest of the summer enjoying time with his family and perhaps getting reacquainted with the Texas Hill Country. Of course with much more of the hot Texas summer ahead, he’ll spend some time finding fun ways to cool off as well.

“It’s hard to describe what is so great about Austin, but I know that my wife never wants to leave here. I like the thriving economy and growth, but also appreciate the things that have stayed the same in Austin since my first days here in the late ‘70s. While there is so much to do in and around Austin, I also appreciate the vast Texas Hill Country that surrounds us from Northwest to Southwest, and love taking long scenic drives on the weekends to both places I’ve seen and places I have not.” said Thrower.

He lives in Cedar Park with his wife and two children who are still at home – 1 who is getting ready to go to college and an 8-yr old who will be entering 3rd grade. Besides spending time with wife and the kids, Thrower  loves mountain biking.  He says he took up the sport in Austin back in 2007, and  while working in Washington and Idaho over the past 3 years, he took the sport to another level, including some competitive racing. In addition, he also loves exploring the outdoors and collecting photos from the many places he has seen. While working and living in the Northwest, he combined his enthusiasm for mountain biking with camping and photography while traveling across Washington, Oregon, Idaho, Montana, and British Columbia. He also enjoys playing and competing in racquetball and tennis.

Thrower is a contributor to the ADC staff and physician newsletter and an active member of the Cedar Park Chamber of Commerce.

Blake Korndorffer, Administrator, The Austin Diagnostic Clinic

Blake Korndorffer, Administrator, The Austin Diagnostic Clinic

The Austin Diagnostic Clinic Leader of the Month for May 2014 is  James Blake Korndorffer.

Blake, as he prefers to be called,  is the Administrator for Family Practice, Pediatrics, Audiology, Ophthalmology and the Optical Shop and Administrative Support for ADC Steiner Ranch and Cedar Bend.  Overall he manages 130 staff members.

Blake is from League City, Texas which is about 25 miles South of Houston and 15 miles North of Galveston. He received his degree from Texas State University in San Marcos, Texas in Health Administration. Some of his training includes Lean methods and management as well as Clinical Safety and Effectiveness (CS&E).  He joined ADC in May 2014 after having worked at UTMB in Galveston.

We asked Blake what he liked most about working at ADC.

“In my short time with ADC, I have noticed how much of a family atmosphere is ingrained into the culture of ADC. I have also noticed in each of the clinics that I have visited so far, the way in which our patients are welcomed and treated which in turn shows our efforts to be patient centered,” he said.

While still in the process of meeting everyone and making it out to all of the clinics, Blake is very excited about working towards goals set by ADC’s Strategic Plan for 2014.  His goal for this year is to familiarize himself with ADC and, to the best of his ability, support the organization in achieving its goals.

In his spare time, he enjoys playing golf and spending time with his family.  Blake’s family like to be outdoors as much as possible and are looking forward to all that the Hill Country has to offer.

“It was tough for us to leave the Hill Country after we finished school and it feels great for us to be back in this area and to be able to raise our children here,” he said.

He is very happy to be back in Austin and the surrounding areas.  And, as Longhorn fans, he and his family look forward to going to games and not have a three hour drive back home.   Hook ’em Blake- we are glad you’re here!

Sarah Galvan, Business Services Manager, The Austin Diagnostic Clinic

Sarah Galvan

Archive Management / Refunds / Payment Posting / Patient Accounts / Collections / Insurance Follow up / Special Billing / Claims –  is there anything that Business Service Manager Sarah Galvan doesn’t do?  Let’s find out from our May 2014 Leader of the Month.

Galvan manages 4 supervisors, 1 team lead and 32 staff members

A native of Taylor, TX, Galvan joined The Austin Diagnostic Clinic 7 years ago in October.  She has worked in several departments including:  Patient Accounts, Insurance Follow up, Appeals, Patient Accounts Supervisor, Payment Posting Supervisor and now Business Service Manger.   Her favorite thing about ADC –  “The people, that’s all there is to it.”

You can tell she is proud of her team when she says, “Our business office departments put forth their best effort daily to ensure that the patients are getting the best care that can be provided.”

When not working numbers, Galvan enjoys hanging out with friends and being with family.   Smiling, she says, “I’m thankful for my husband and my children, they keep me going.”

To answer our previous question?  Yes, Galvan can do just about anything.  She is currently learning how to upholster chairs, stating that “it’s a work in progress.”  With two little ones she says it is hard to find time, but hopes to know how to do basic upholstery by the end of this year.

Marc Besserman, Managed Care Director, The Austin Diagnostic Clinic

Marc Besserman

Navigating the world of Managed Care, insurance plans and contracting is a difficult job.  Recently hired, Managed Care Contracting Director  Marc Besserman is ready to prepare ADC for the changes ahead. He is our April 2014 Leader of the Month.

Marc is responsible for managed care contracting, physician credentialing and provider relations and supervises 6 staff members.  He has a Masters in Health Administration (MHA) from Tulane University in New Orleans, LA.  A native Austinite, Marc is intimately familiar with the history, geography, growth and changing demographics of the city.  He says, “While I am all for growth and development, Austin is no longer the ‘hidden little treasure’ that it once was!”

What is Managed Care Contracting?

The managed care contracts, credentialing and provider relations areas are critically important to the success of the organization. It is very important to optimize our reimbursement position while minimizing our risks with our contracts. Equally important is ensuring that our doctors are all appropriately credentialed and ‘added’ to our existing managed care agreements. Lastly, having excellent relationships (provider relations) with our managed care plan/insurance plan partners is essential to resolving issues, large and small.

Marc has been at ADC one month. While he continues to absorb and learn as much as I can, the ADC family has welcomed him with open arms.  He looks forward to learning much more and being apart of the ADC evolution; and contributing to the continued success of the organization.  He’s noticed the individuals that work at ADC are passionate about putting the patient first!  While the organization continues to evolve and strategically define itself,  he looks forward to growing with the organization and contributing to ADCs continued and future success.

Future goals

Marc looks forward to saying ‘goodbye’ to all the cold weather  as well as a warm Spring (and hot Summer!) with more daylight hours to be outside and poolside!  This Spring will be filled with all sorts of adventures such as learning to walk, learning to ride a bike and learning to swim (the little ones, of course!).

In his spare time  Marc is busy being Dad to a 3.5 year old son and 12 month old daughter!  He has successfully completed 12 marathons (9 Austin, 2 Waco and 1 Boston). Marc’s summer plans and goals include home improvement projects, resurrecting his passion for running and watching the World Cup!

ADC Staff and Physicians honored at annual ADC Service Pin Ceremony

  • 41 Staff and physicians received their 5 year pins
  • 26 received their 10 year pins
  • 22 received their 15 year pins
  • 15 received their 20 year pins
  • 5 received their 25 year pins
  • 2 received their 30 year pins: Dr. William Lockett and Dr. Jerry Hood
  •  Dr. Dennis Welch received his 45 year pin

“Our Clinic is proud of all our hard working staff members, especially those who have dedicated many years of their lives to ADC. It is through their dedication and commitment that we continue to provide excellent service and compassionate care,” said ADC CEO Ghassan Salman.

In a room full of staff and physicians, which included retired ADC doctors Jonathan Decherd, Charles Felger,  William McCarron and former ADC administrator David Manning,  Dr. Dennis Welch received a standing ovation for 45 years of service.

Additionally, staff members sang holiday songs and a short video showed staff and physicians expressing thanks for friends, family and colleagues and holiday wishes for all.