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Effective August 1, 2013, the ADC Family Practice Department will no longer refill maintenance medications by phone or fax.

If you or your pharmacy call to request a refill on your maintenance medications, you will receive a 2-week supply of medicine.  This should allow enough time to schedule your next appointment.

At your office visit, your doctor will give you enough medication to last until your next scheduled appointment.  Remember to schedule your appointments in a timely manner so that you receive your full prescription refill.

The purpose of this new refill policy is to allow our nurses to respond and focus on your clinical questions and needs quickly and efficiently.

By working together to improve our processes we will create a successful health partnership and medical home.

Appointments

Our offices are open Monday through Friday from 8:00 am to 5:00 pm. To schedule an appointment please call 512/901-4011. Returning patients have the option to make a secure, online appointment request using MyADC.

Changing Doctors

There are many unique issues involved in the care of people with neurological conditions. Our neurologists believe it is in your best interest to be treated by one member of our section. Changing from one ADC neurologist to another will be
considered on a case by case basis. If the doctor is ill or detained by an emergency, we will make every effort to call and reschedule your visit. If you arrive for your appointment and your doctor has been delayed, you may choose to wait or reschedule.

Cancellations

Please call the office 24 hours in advance if you are unable to keep your appointment, or if you will be late. If you arrive more than 10 minutes late, we will do our best to accommodate you, however you may be asked to reschedule.

First Visit

If you are a new patient to our practice, we ask that you arrive 15 minutes early to complete our new patient information form. Please answer all the
questions in detail.

Telephone policy

If you have any questions concerning your neurological condition, treatment or medication, please contact our office Monday through Friday from 8:00 am to 4:00 pm.

Prescription refills

If you need a medication refill, please call your pharmacy during weekdays Monday through Thursday, prior to 3:00 pm. In order to ensure your safety, prescriptions for narcotics will not be filled after hours or on weekends.

Emergency care

If you feel that a problem is urgent, call our office. Your call will be returned as soon as possible. If your problem cannot wait, call “911” or go to a hospital emergency room. Your doctor or the on-call doctor will be notified by the emergency room staff.

Payment for services

Payment for services is expected at the time of the visit. If you have questions concerning your bill, please contact the ADC Business Office.

Insurance

For office consultations and return visits, we will be happy to provide you with a paid receipt which contains the information necessary to your insurance company. If you need assistance in filing a claim, our staff will be happy to help you. Please direct any questions or complaints regarding your insurance coverage to your insurance carrier.
Some insurance plans require a referral authorization form from your primary care doctor. If you do not have the referral form with you, full payment will be due at the time of service, or you can reschedule the appointment.

 

Appointments

Patients are seen by appointment during our office hours. Notify us if you will be late. You may be asked to reschedule.

New patients should arrive 30 minutes early to register as a patient and fill out paperwork. To save time, fill out new patient forms and bring with you.

Bring your insurance card with you to each visit and notify us of any changes in your address, phone number, and/or insurance information.

Telephone Calls and After-Hours Triage Calls

Because routine questions are best answered by your primary doctor, please call us during regular business hours (8:00 am to 5:00 pm). All calls are handled on a triage basis, with the most acute patient being called first. There is a 2-hour turnaround time on all calls received.  Emergency calls will be handled immediately, 24 hours a day, seven days a week. Please note, phone calls received after midnight will incur a $25.00 after-hours charge.   

Cancellations

Let us know at least 24 hours in advance if you will not be able to make your scheduled appointment.

After Hours

Pediatric after hours services are available at our EasyCare clinic.

Form Fees

We charge for the following forms:

  • Copy of Immunization Record (outside of a well check)
  • Copy of Medical Records
  • Completion of Health Forms (outside of a well check)
  • Prescription re-writes for ADD medications

Payment for Services

All co-pays are due at the time of service. Payments for non-covered services are due at the time of your visit unless prior arrangements have been made.

If you have any billing questions, contact Business Services.

Travel Clinic billing and collection fees

The Travel Clinic bills all ADC contracted insurance companies for routine immunizations.  The department also collects the fee for Traveler’s Education (if applicable) and collects payment for all travel immunizations regardless of insurance.

Traveler’s Education fees

  • $55
    Detailed Traveler Education
    Review of itinerary to determine the need for medications or immunizations as well as pertinent travel advice
  • $30
    Brief Traveler Education
    Medication visit or brief immunization encounter.

Routine immunizations are filed to insurance companies with which ADC is contracted.

Routine immunizations may include the following

  • Hepatitis a, b or a/b
  • Hib
  • Polio
  • Gardasil
  • Influenza
  • Tdap or Td
  • Pneumovax
  • Varicella
  • Zostavax
  • MMR
  • TB testing
  • Meningococcal (for certain age groups)
    If the person falls outside of routine criteria, they will need to pay at the time of service.

Travel immunizations will no longer be filed to any insurance companies.

The fees for these will be collected at the time of service.

Travel immunizations include the following

  • Yellow Fever
  • Typhoid
  • Japanese Encephalitis
  • Rabies
  • Meningococcal (considered a routine vaccine for some age groups)
    If the traveler fits routine criteria, we will file it to insurance

Medicare and The Travel Clinic

Medicare does not cover the majority of Travel Clinic services, and patients with Medicare as their primary insurance will be asked to pay for non–covered services at the time of the appointment.

However, patients with Medicare will not have to pay for Zostavax (the shingles vaccine) at the time of their appointment ($265). The Travel Clinic will file with Medicare & then to their secondary insurance company. If their secondary declines to cover the vaccine the patient will be billed.

Refer to our insurance section for information on what insurances we can file. Also, check with the appointment scheduler to see if your visit will be filed with insurance.

Time for a refill?

We believe that it is important for your good health that you be seen a minimum of once every 12 months to continue to receive refills on your medications. Schedule an appointment at least 2-3 months in advance so that you can get a day and time that is convenient for you.

How do I request a refill?

When requesting a refill on a current medication prescribed by one of us, please call your pharmacy (including mail order pharmacies). The pharmacy will contact our office to approve the refill. Pharmacies usually contact the office via a faxed request. They will have the necessary information we need to approve the refill. Pharmacy requests are processed throughout the day to ensure a timely response.

Remember, if it has been more than a year since you have been seen by us and your prescription no longer has refills available, you will need to make an appointment.

If you have any questions, please give the office a call. We appreciate your cooperation.

Office Hours and Appointments

Our office is open Monday through Friday from 8am to 5pm.

Established patients may choose to request an appointment using MyADC, ADC’s secure online appointment system.

If you are a new patient, we need you to arrive 20 minutes early to complete the necessary registration information. You need to bring your insurance card and identification with you to each visit and notify us of any changes in your address, phone number and insurance information.

Patients should bring all medications (prescription and over-the-counter) to each visit.

Cancellations

Call if you are unable to keep your appointment or if you are going to be late. If you are late, you may be asked to reschedule.

Prescription Refill

If you have any questions concerning your condition, treatment or medications, please call your physician’s office. If you need a medication refill, call your pharmacy Monday through Friday, before 3pm. It may take 24 hours to refill your prescription. If your refill is urgent, call our offices.  Please note – a new refill policy will take effect August 1, 2013. Read it here.

Payment for Services

All co-pays are due before seeing your physician. Payments for other services are expected at the time of service unless prior arrangements have been made. If you have any questions, contact our Business Services department.

We can provide you with a paid receipt which contains all the necessary information required by your insurance company.

Referrals

Most managed care plans require a referral from your primary care provider before making an appointment with a specialist. Referral authorizations may take 48-72 hours to process, so please contact our offices as soon as you know you need a referral.

Download a prinatable version of these policies

Phone calls

For routine questions for the cardiology nurse, call 512-901-4001 between 8am and 4pm Monday through Friday. Voicemail will answer calls received after 4pm. Your message will be answered the following business day.

When you leave a message:

  • Spell your last name
  • Leave a brief explanation for your call
  • Date of birth
  • Name of your physician
  • Call back number

Urgent calls

If you have severe chest pain and a history of stent placement or a previous heart attack or heart surgery please, call 911 and go to the closest emergency room or North Austin Medical Center ER.

If you have taken Sublingual NTG or used your Nitro spray and your chest pain is better, call the nurse line before 12pm to keep us informed. If your blood pressure is consistently too high or too low and you have other symptoms, call the nurse line before 12pm to report your values.

Appointments

Heart Cath patients need a follow up office visit with the Cardiologist within 14 days after your procedure.

Use our appointment line to schedule or reschedule an appointment. This includes scheduling for EKG’s, Echo’s, Stress tests and Holter/Event monitors. Please do not call or, leave a message on the nurse line. Our business associate will transfer you to the nurse if needed.

New Patients

Provide the business associate with the name of your referring physician.Call your referring physician’s office and arrange to have your records faxed to our office before your appointment. We recommend you call our office a few days prior to your scheduled appointment to verify the records have arrived.

Lab and diagnostic results

Our office will call or mail information to you about your lab or diagnostic results. If you do not hear from us within five to seven business days, call your doctor’s nurse.

Prescription Refills

Call your pharmacy for refill requests. The pharmacy will fax the request to our office. If you are out of refills, your pharmacy will still fax us to request a new prescription. For refills, we require at least an annual appointment or sooner as discussed at the last visit with your cardiologist. (For example, if you were instructed to follow up with an office visit in three months, and it has been six months since you have seen your doctor, the prescription will not be refilled until you have scheduled an appointment).

Medications prescribed by other providers will not be refilled by our office. In general, your primary provider must prescribe non-cardiac medications, includes sleeping pills, pain pills, antibiotics and cold medications.

Mail order pharmacies often require member numbers that we do not have access to. You must first notify the mail order company to provide member number information and to request a refill. Our office will give you a new prescription so you can send it to the mail order pharmacy of your choice.

Allow five to six business days for prescription requests to be processed. Mail order pharmacies require 12-14 days for prescription requests to be process.

Disability papers and form letters

Allow 7 to 10 business days for these forms to be completed.

Appointments

Our allergy patients are seen by appointment. If you are a new patient, arrive 30 minutes early to complete the necessary registration information.

Our nurses’ station and phones are open from 8:30 a.m. to 5 p.m., and we sometimes make appointments for patients during lunchtime.  If you are sick and need to be seen quickly, we will do our best to schedule a same-day appointment.

Remember to bring your insurance card with you to each visit and notify us of any changes in your address, phone number, and/or insurance. In order to assist your doctor, we request that you bring all medications (over-the-counter and prescription) to each visit.

Returning ADC patients can make secure online appointment request using MyADC.

Cancellations

If you are unable to keep your appointment or you will be late, please call our office. If you are late, you may be asked to reschedule. This will allow us to be of service to other patients.

Prescription Refill

To request a prescription refill, call your pharmacy Monday through Friday, 8:30am – 3pm. Our office requires a 24-hour notice on prescription refills.

Contact us with any questions concerning your condition, treatment or medications.

Payment

All co-pays are due before seeing your doctor. Payments for other services are expected at the time of service unless prior arrangements have been made. If you have any questions, contact our Business Services office.

We will be glad to provide you with a paid receipt with everything required by your insurance plan.

Referrals

Most managed care plans require a referral from your primary care physician before making an appointment with a specialty care provider. Referral authorizations may take 48-72 hours to process, so contact us as soon as you need a referral.