How to request a copy of your records

Your records are managed and kept secure by ADC’s Health Information Management Office.

You can request a copy of your medical records by completing a release form. The form must be filled out completely, and it must be signed and dated by the patient or patient’s legal guardian (legal proof is required).

Where to send your form

Send your completed forms and fees by mail to:

ADC Release of Information Section
12221 N Mopac Expressway
Austin, TX 78758-2483

Forms cannot be submitted electronically. Patients may FAX requests to 512-901-4126.

To pick up copies of records in person, please make arrangements in advance.

Photo ID required

If you choose to send someone to pick up your records for you, we require a written letter of permission from you, specifying that person’s name. The person will be asked to show identification at the time of pickup.

How long it takes

ADC has 15 business days once a properly completed request, including payment, is received.

Fees

Personal copy – $15 minimum
Transfer Records – $15 minimum
$0.50 per page for additional pages for records larger than 100 pages
Copy of one visit / test result – No charge

You will receive an invoice from Healthport, our professional copier service.

About Electronic medical records (EMR)

We’ve been using and developing our electronic medical record system since 2000, and as technology changes, we continue to update and improve. The system allows your ADC doctors to access your lab results, images or other information instantly.

We encourage you to access your health information through MyADC, our patient portal.