The Austin Diagnostic Clinic: Let Our Family Care for Your Family

ADC Business Services
Online Bill Pay Frequently Asked Questions



  1. Is this website safe and secure?
  2. When will my payment be credited to my account?
  3. I made a payment a few days ago.  When I log-in today, my balance hasn't changed.
  4. I can't remember my password.
  5. How do I update my address and phone number.

  1. Is the website safe and secure?
    Yes. We are committed to online security to provide you with peace of mind when you pay your bill online. To ensure the security of your account information, the website uses 128-bit SSL encryption. The bill payment website is hosted by Velocity Payment Systems and Bank of America, two leaders in online electronic payments.
     
  2. When will my payment be credited to my account?
    If you make a payment before 6:30 pm Central Time, your payment will be credited the next business day.

    We accept:
    ·         Cash, check or money order (make payable to ADC)
    ·         Visa
    ·         Mastercard
    ·         Discover
    ·         American Express
     
  3. I made a payment a couple of days ago. When I log-in today, my balance hasn’t changed.
    The balance shown on the website reflects the balance as of your last billing statement. Billing statements are generated once per month. Payments made since your last statement will be reflected on your next statement and the website will update at that time.
     
  4. I can’t remember my password.
    First try clicking on the “forget your password?” link. If you’re still having problems logging in, please call us at 512-901-4600 during business hours and we’ll be glad to help you over the phone (Mon-Thur 8:00 am to 4:00 pm or Fri 8:00 am to noon).
     
  5. My address and phone number are incorrect. How do I update my address and phone number?
    You can update your information online at www.adclinic.com. Look for the e-Access link and click on Contact us. You can also update your information by phone at 512-901-4910.

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